We are a small family run carpet cleaning business with the aim of helping people with their carpet and upholstery cleaning requirements. We know that there are so many carpet cleaner websites out there that say they are the best this and the most wonderful that, but we prefer our customers to leave us honest reviews on our website. After having a look at these reviews, if you think we are the carpet cleaners for you then call us now. We will always pop round to measure up, take a look at any staining, and listen to your exact requirements, we then give you a quotation for these works (Which never changes) and go from there.
The majority of the time, the most suitable method to domestically clean carpets will be hot water extraction. This means your carpets will be left a little damp of course. We do however have 6 driers that we strategically place around the areas cleaned to help with drying times. We also provide overshoes which means you can walk on your cleaned carpet immediately after cleaning.
OUR PROMISE TO YOU
We are so confident with our high standards that after we have cleaned for you, of you are not 100% delighted with the high standard of our carpet cleaning work, please let us know and we will reclean at no extra charge to you. If you are still not happy for any reason, we will refund your money in full making your cleaning absolutely FREE.
10 REASONS TO CHOOSE US
Please see a number of reasons why we are the number 1 choice to care for your carpets and upholstery in Herne Bay
1. Personal Touch
As with any service, especially one where you invite people into your home, it is vital that you know who will be turning up at your doorstep. We do not sub contract work out so it will be either Neil, Helen or Julie that attend the property. That includes both the survey and the carpet cleaning job itself
2. Detailed Comprehensive Process
As professional carpet cleaners, our method involves a multi stage process that we carry out vigorously. You will not find us skipping steps, or neglecting your carpet in anyway just to get paid and on to the next job. We take customer care VERY seriously and will not leave until you are completely satisfied.
Unfortunately many cleaners skip a number of these steps to save time, but by skipping just one can have a massive impact on not only the care of your carpets but the cleaning results themselves
3. 100% Money Back Guarantee
We are so proud of our work that we have 100% money back guarantee, pretty much as it says on the tin. If you are not 100% delighted with the work we carry out for you, we ask for the opportunity to clean again for you. If you are sill not 100% delighted, we will refund your money. No Quibble
4. Experience and Fresh Ideas
Neil has been a carpet cleaner since 2012, in which time, i have come up against many challenges which makes each day interesting and satisfying, this has meant that a great deal of experience has been gained. Coupled nicely with this, Helen and Julie are relatively new to the industry, of course they has completed comprehensive training to gain the skills to become a carpet care technician, but also bring new exciting ideas not only our business, but to your home, ensuring once again that your care and satisfaction is at the forefront of everything we do.
5. Full NCCA Members
Not many carpet cleaners have obtained the NCCA qualification, which is the only qualification recognised by governments, councils and higher authorities. We have, first in 2012 and then renewed each year
NCCA qualification involves an extensive training course and a lengthy exam. Being a NCCA member gives us the backing of some of the most experienced carpet care technicians in the country, so we have even more knowledge and experience to dip into when we need it.
Please be aware that we are full members. There are a number of carpet cleaners unfortunately bringing down the industry standards by claiming to be NCCA members, but are not, or who may have completed their training, but not made a full commitment to the carpet care industry
6. Quality 5 Star Service
We really do everything we can to provide 5 star service to ALL our customer, you will not find this with national franchise companies or splash and dash carpet cleaners. We are a real family run business with great enthusiasm for our job and passion for bringing the best service to you. We guarantee you will love our service.
7. Honest Pricing
The price we quote for carpet cleaning is the price you pay on the day. We do not employ any sly sales tactics, hidden charges, or VAT. This is why it is vital that we are given the opportunity to provide an on site quotation, and give you an accurate price tailored to your needs.
8. Free Bottle of Stain Remover with every job *over £100
Carpet Cleaning FREE Spotter
After we have transformed your carpets into a like new condition, we know you want to keep them that way. Thats why we give all our customers a *FREE bottle of specialist carpet stain remover to keep your carpet looking in tip top condition. The stain remover is part of our tool kit that we use every day so it comes highly recommended by carpet care professionals
9. Repeat & Referral Work
Most of the work we carry out is done for repeat and referred clients. This means that you don’t have to take our word for the service we believe in, there are literally hundreds of people taking about us and trusting us as their local carpet cleaner. Our reviews section shows more of these or if Facebook is your thing, they are there too
If any stains reappear after the carpets have dried, we welcome the opportunity to put it right and give you the service you paid for. For that reason, we are more than happy to revisit and spot clean any areas that you may not be happy with. Thats how much we want to make sure you are 100% looked after 🙂
If you would like advice from a professional carpet cleaner, call Neil now for a FREE, no obligation quotation on 01227 389938